Refund policy

• Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
• We only refund items if they are defective or damaged. 
• We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

• Exchanges are not acceptable because of hygiene purposes.

• If you haven’t received a refund yet, first check your bank account again. 
• Then contact your credit card company, it may take some time before your refund is officially posted. 
• Next contact your bank. There is often some processing time before a refund is posted. 
• If you’ve done all of this and you still have not received your refund yet, please contact us at afeme.perfumeoils@gmail.com

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Questions about refunds should be sent to us at afeme.perfumeoils@gmail.com

We try to acknowledge all queries within a day. The customer will be informed of all progress.